btpro Privacy Policy

1. Introduction

This Privacy Policy describes how btpro ("we", "us", "our") collects, uses, stores, and protects the personal data of individuals ("you", "your") who access or use the btpro Platform at btpro.club. btpro is committed to handling your personal data responsibly, transparently, and in accordance with applicable data protection principles.

By registering an account with btpro or using any btpro Service, you acknowledge that you have read and understood this Privacy Policy. This Policy should be read alongside the btpro Terms and Conditions, which are incorporated herein by reference.

2. Data Controller

btpro is the data controller in respect of personal data collected through the btpro Platform. As data controller, btpro determines the purposes and means of processing your personal data. If you have questions regarding data controllership or wish to exercise a data subject right, please contact btpro using the details in Section 14 of this Policy.

3. Data We Collect

btpro collects personal data in the following categories:

• Identity Data: Full legal name, date of birth, gender, and government-issued identity document details where required for identity verification (KYC).
• Contact Data: Email address, mobile telephone number, and residential address including city (e.g., Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad).
• Account Data: Username, encrypted password, account registration date, login history, session timestamps, and account preference settings.
• Financial Data: Payment method details (JazzCash account references, Easypaisa mobile account numbers, HBL/UBL/Meezan Bank/Bank Alfalah account identifiers), transaction history, deposit amounts in PKR, withdrawal requests, and bonus redemption history.
• Betting & Gaming Data: Wagers placed, markets selected, game history, win/loss records, and session activity on the btpro Platform.
• Technical Data: IP address, device type and model, operating system, browser type and version, mobile network operator, screen resolution, and referring URL.
• Usage Data: Pages visited on btpro, time spent on each page, click and navigation paths, search queries, and feature interactions.
• Communications Data: Records of support interactions, complaint submissions, and any correspondence between you and btpro.

btpro collects data directly from you (via registration forms, account settings, and support contacts), automatically (via cookies and server logs), and from third parties (identity verification providers and payment processors) where necessary.

4. How We Use Your Data

btpro uses your personal data for the following purposes:

• To create and manage your btpro account and verify your identity in compliance with Know Your Customer (KYC) obligations.
• To process your deposits and withdrawals in PKR via your chosen payment method, including JazzCash, Easypaisa, and supported Pakistani banks.
• To operate and deliver the btpro sports betting and casino services, including PSL cricket markets, live casino games, and slot products.
• To detect, investigate, and prevent fraud, money laundering, match-fixing, and other prohibited conduct on the btpro Platform.
• To apply and monitor responsible gaming tools including deposit limits, loss limits, and self-exclusion as requested by you or required by btpro's responsible gaming obligations.
• To send transactional communications essential to your account (deposit confirmations, withdrawal notifications, security alerts, and Terms or Policy update notices).
• To send promotional and marketing communications where you have provided consent, including offers relating to PSL betting promotions, casino bonuses, and platform features.
• To improve the btpro Platform through analysis of aggregated, anonymised usage data.
• To comply with applicable legal and regulatory obligations including anti-money-laundering record-keeping requirements.

5. Legal Basis for Processing

btpro processes your personal data on the following legal bases:

• Contract: Processing necessary to perform the contract between you and btpro — including account creation, service delivery, and payment processing.
• Legal Obligation: Processing required to comply with applicable laws — including KYC identity verification, anti-money-laundering record-keeping, and responsible gaming obligations.
• Legitimate Interests: Processing undertaken for btpro's legitimate business interests, including fraud prevention, platform security, and service improvement, where these interests are not overridden by your data protection rights.
• Consent: Processing of data for marketing communications and certain non-essential cookies, where you have provided freely given, specific, and informed consent. You may withdraw consent at any time.

6. Data Sharing

btpro does not sell or rent your personal data to third parties. btpro may share your data with the following categories of recipients in the circumstances described:

• Payment Processors: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and other payment service providers — to process your PKR deposits and withdrawals. Sharing is limited to the data necessary to complete the transaction.
• Identity Verification Providers: Third-party KYC and AML verification services engaged by btpro to verify the identity and age of registered users.
• Game Content Providers: Slot and live casino game providers (such as Pragmatic Play and PG Soft) receive limited technical session data necessary to deliver their games through the btpro Platform. These providers are prohibited from using such data for independent marketing purposes.
• Legal and Regulatory Authorities: btpro will disclose personal data to law enforcement, regulatory bodies, or courts where required to do so by applicable law, court order, or regulatory direction.
• Service Providers: IT infrastructure, cloud hosting, customer support software, and analytics providers engaged by btpro under contractual data processing agreements that impose equivalent data protection obligations.

7. Cookies & Tracking Technologies

btpro uses cookies and similar tracking technologies to operate the Platform and improve user experience. Categories of cookies used include:

• Essential Cookies: Required for the Platform to function. These include session authentication cookies that keep you logged into your btpro account and security cookies that protect against cross-site request forgery.
• Functional Cookies: Store your preferences such as language settings, game display preferences, and responsible gaming limit reminders.
• Analytics Cookies: Used to understand how Pakistani users navigate the btpro Platform — which pages are visited, how long sessions last, and which features are used most frequently. Analytics data is aggregated and anonymised.
• Marketing Cookies: Used to track the effectiveness of btpro's promotional campaigns where you have consented to marketing communications. You may withdraw consent via account settings.

You may control non-essential cookies through your browser settings. Blocking essential cookies will impair Platform functionality including the ability to log in to your btpro account.

8. Data Retention

btpro retains personal data for as long as necessary to fulfil the purposes set out in this Policy, including:

• Account data is retained for the duration of the account relationship and for a period of five (5) years following account closure, in compliance with anti-money-laundering record-keeping requirements.
• Transaction records are retained for a minimum of five (5) years from the date of each transaction.
• Support and complaints communications are retained for three (3) years from the date of resolution.
• Marketing consent records are retained for a period of three (3) years from the date of consent or withdrawal, whichever is later.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents re-identification.

9. Your Rights

Subject to applicable law, you have the following rights in relation to your personal data held by btpro:

• Right of Access: Request a copy of personal data btpro holds about you.
• Right to Rectification: Request correction of inaccurate or incomplete personal data.
• Right to Erasure: Request deletion of your personal data where processing is no longer necessary, subject to overriding legal obligations.
• Right to Restrict Processing: Request that btpro restrict processing of your data in certain circumstances.
• Right to Data Portability: Request a copy of data you provided to btpro in a structured, machine-readable format.
• Right to Object: Object to processing based on legitimate interests, including direct marketing.
• Right to Withdraw Consent: Withdraw consent for marketing communications or non-essential cookies at any time without affecting the lawfulness of prior processing.

To exercise any of the above rights, contact btpro support using the contact details in Section 14. btpro will respond within thirty (30) days. Identity verification may be required before a request is fulfilled.

10. Data Security

btpro implements appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. Security measures include SSL/TLS encryption across all Platform pages, password hashing, two-factor authentication options for account access, access controls limiting internal data access to authorised personnel, and regular security assessments of our infrastructure.

Despite these measures, no internet transmission or storage system is completely secure. If you believe your btpro account has been compromised, contact btpro support immediately and change your password without delay.

11. Children's Privacy

btpro is strictly a platform for adults aged 18 years and over. btpro does not knowingly collect personal data from individuals under 18. If btpro becomes aware that a user under the age of 18 has registered an account, that account will be immediately closed, all data associated with it will be deleted, and any funds will be returned via the original deposit method. If you believe a minor has registered on btpro, please contact support immediately.

12. International Data Transfers

btpro may transfer personal data to servers or service providers located outside Pakistan where operationally necessary — for example, where cloud infrastructure or game content providers are based in other jurisdictions. Where such transfers occur, btpro takes steps to ensure that your data is protected to a standard equivalent to that applied within Pakistan, including through contractual safeguards with data processors.

13. Policy Updates

btpro may update this Privacy Policy periodically to reflect changes in our practices, applicable law, or regulatory requirements. Material changes will be communicated to registered users via email or an on-Platform notification prior to taking effect. The "Last updated" date at the top of this Policy will be revised upon any update. Continued use of the btpro Platform following a Policy update constitutes acceptance of the revised terms.

14. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by btpro, please contact our support team. We aim to respond to all data-related enquiries within 30 days.

support at btpro.club  (plain text — not a clickable email link)

Response target: within 30 days of receipt, during PKT business hours.